FCSS Coordinator 

About Us

Why work for the Town of Bassano. For starters, you can take great pride in our organization, its positive work culture, and our exceptional team of talented professionals, who accomplish outstanding work each and every day for our citizens. Our team is composed of many compassionate professionals who value giving back to the community and are guided by the organization’s core values of Teamwork, Wellness, Respect, Integrity, and Service. As a municipal government organization, the Town of Bassano exists to serve the community and visitors to Bassano. The organization is committed to supporting a triple bottom line sustainable future for all by promoting wellness and active living, being leaders in environmental stewardship, and ensuring the effective and efficient use of taxpayer dollars.

Position Overview

This is the perfect job for someone who strives to make meaningful and direct impacts in the community through the use of their strong communication, organization, administrative, and relationship building skills. As an FCSS Coordinator, the role is typically a blend of community development, leadership, strategic planning, governance, and program oversight. In this role, you will have the opportunity to build on your exceptional communication, customer service and conflict resolution skills as you provide professional and confidential client reception, information, and referral services to the public. The regional community is supported with a fantastic team of dedicated and caring professionals who are responsible for the delivery of preventive social programs and diverse support services. The position requires self motivation as you take autonomy in creating a well-organized office environment that includes managing the document management systems (electronic and filing), organizing meetings, database entry and maintenance, and client program registration.

Attributes

This position is for someone who is friendly, confident, and a team player, with a proven dedication to providing exceptional service to the community. The ideal candidate will have a sense of commitment to serving others, and a strong administrative skill set, as well as the ability to understand the individual needs of the clients that come through our doors.

Key Responsibilities

• Lead the planning, development, and delivery of preventative social programs that meet local community needs and align with FCSS legislation.
• Be first point of contact for clients and connect them to the appropriate offered programs and/or assess clients’ needs and provide information and/or referral.
• Operate within the parameters of confidentiality in the FCSS framework.
• Ensure all programs and services comply with the Alberta FCSS Act, Regulation, and Program Handbook guidelines.
• Manage FCSS budgets, funding agreements, grants, and financial reporting to ensure responsible use of municipal and provincial funds.
• Provide core program support to the FCSS team which includes but is not limited to; registration, newsletters, event support, invoice management and ordering/purchasing.
• Provide core administrative support to the FCSS team and the CAO which includes but is not limited to; minutes, collating statistics, editing documents, and website lead.
• Promote community engagement, volunteerism, and public awareness through events, communications, outreach, and collaborative initiatives.
• Monitor program outcomes, collect community feedback, and evaluate the effectiveness and impact of FCSS initiatives to support continuous improvement.
• Maintain knowledge of community resources and identify gaps in client trends.
• Supervise, support, and evaluate FCSS staff, contractors, and volunteers while ensuring a positive and collaborative workplace culture.
• Participate in Emergency Social Services response training as required.

Education & Qualifications

• Post-secondary education in Office Administration or Human Service field preferred, other educational skills or background will be considered.
• Additional training or courses in human service field (asset).
• Valid Alberta Class Five (5) Driver License (required).
• 2 years of related experience in administration and/or a Human Service field (asset).
• Advanced proficiency with Microsoft office programs (particularly Excel), with the ability to independently create and edit a variety of documents and spreadsheets (required).
• Excellent customer service, organizational and time management skills (required).
• Knowledge of community social resources (preferred).
• Experience in a municipal setting (preferred).

Salary & Benefits

• Hourly Rate: $25 per hour to start. Pay rate will be calculated based on successful candidate’s related work experience and education.
• Competitive benefits package.
• Professional development and learning opportunities.
• Positive work culture.
• Work-Life Balance. Work Schedule: This is a full-time, permanent position (40 hours/week), Monday to Friday from 8:30am – 4:30pm, with the expectation to occasionally work weekends and evenings as required.

Tell Us Who You Are

In this role, the successful candidate will work directly with children, youth, families, singles, and seniors. We acknowledge that each applicant will bring different skillsets and experiences to this role. In your cover letter, tell us what makes you unique and how your experience within the social services sector will contribute to the viability of the department and our community.

Closing Date for Applications:
This posting will remain open until May 29, 2026

How to Apply:
To apply, please send your cover letter and resume to Jeremy Wickson, Chief Administrative Officer, cao@bassano.ca.

For inquiries, call the Town of Bassano office at 403-641-3788.

We appreciate and consider all applications; however, only candidates selected for interviews will be contacted. This position will remain open until a suitable candidate is found.